The Power of Little Luxuries in Client Relationships


Do you know what the small details are in your business that could set it apart from your competitors?

Paying attention to these little details, or starting to think about the little luxuries you could weave in, can make a world of difference in how your clients perceive and remember you and your brand.

Just like the excitement of unboxing a beautifully packaged gift, the experience you create for your clients can leave a lasting impression. In this blog post, I’ll explore the power of incorporating little luxuries into your business and discuss how you can enhance the “unboxing experience” for your clients.

Understanding the Impact of Little Luxuries

It’s no secret that people love to feel special and valued. By adding little luxuries into your business, you demonstrate your commitment to going above and beyond for your clients. Whether it’s a handwritten note, or a thoughtful gift, these small gestures all show that you genuinely care about their experience of working with you and getting the best results.

When clients feel valued, they are more likely to develop a deeper connection with you, become repeat customers, and refer your business to others.

Elevate The Experience

The experience you create for your clients begins before you even start working with them.  From the initial touch point they have with you and your brand, through to the onboarding, and then your service delivery. The goal is to create a seamless and enjoyable experience that exceeds your clients’ expectations and leaves them with a positive and lasting impression of your business.

Remember that experience is not limited to delivery, but is every interaction along the way.

Surprise and Delight

Just because you offer services instead of physical products doesn’t mean you can’t surprise and delight your clients as if they were unboxing a parcel. Look for opportunities to go the extra mile during service delivery. It could be providing a small complimentary add-on service, or delivering recommendations based on their unique needs and what you have identified that could enhance their outcome. These surprises not only increase the value your clients receive but also create memorable moments that leave a lasting impression.

Customisation and Personalisation

Every client is unique, and tailoring your offerings to their preferences can make them feel special and actually ‘heard’ in a world of cookie-cutter frameworks. Consider providing options for customisation, and get to know them and who they are as well as what they do. Use what you learn to curate personalised experiences and shows that you value their individuality in how they work.

In the competitive world of business and entrepreneurship, it’s crucial to differentiate your business from the rest.

Incorporating little luxuries into your client experience can set you apart and create a strong emotional connection with your audience. By paying attention to the ‘unboxing experience’ and going the extra mile to surprise, delight, and personalise your offerings, you demonstrate your commitment to exceptional service.

Remember, it’s these small details that can make your clients feel valued, create long-term loyalty, and they are more likely to share their positive experiences with others.

Meet Katie

Katie is a business operations strategist, manager and workflow expert, designing and streamlining what goes on behind the scenes for better results.